Student Support Services

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Comprehensive List of student Support Services

At Birmingham, we regard students’ development, wellness and satisfaction to be of utmost importance. As such, we have a comprehensive Student Support Services that we hope to meet the needs of its students so as to create an environment conducive for students to focus on their academic studies. We also provide a range of holistic programmes to develop students holistically so that they become socially responsible people.

Type of Student Support Services
i. Student Protection are, but not limited to:

    • Fee Protection Scheme (FPS)
    • Dispute resolution policy
    • Refund policy
    • Course transfer, withdrawal and deferment policy
    • Appeal policy

ii. Student development programme, but not limited to:

      • pre-course counselling
      • coordination for pastoral counselling (external)
      • attendance monitoring
      • support programme for learning improvement
      • bonding activities

iii. Adaptation to local environment programme, but not limited to:

        • orientation for newly enrolled students
        • advice on accommodation options for international students
        • Singapore Immigration and Checkpoints Authority’s regulation on term and condition for a student pass
        • National Environment Agency’s regulation on smoking
        • career advice to assist student responsible;
        • parent-teacher group for students under 18 years of age

iv. Conducive Environment, but not limited to:

        • Safety and security environment
        • Fire drills

v. Adequate Facilities and Infrastructure, but not limited to:

          • Library and reference books
          • WIFI
          • Classrooms
          • Projectors
          • First aid box

vi. Students and Graduates outcomes programme, but not limited to:

              • Progression pathway advice
              • Career advice
              • student alumni

Type of Holistic Programmes

i. Type of holistic programmes are, but not limited to:

  • co-curricular activities
  • community involvement
  • Mental health programmes

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Placed to Bendemeer Secondary School, Secondary 2 Express : “Thanks to the school and all the teachers. Ms Jennifer is a very good teacher, she helped me and my classmates a lot. She is the best teacher I’ve ever met. Mr Chai is a very nice teacher, he helped me a lot with my mathematics. Ms Geng Di is a good manager, she always asked my friends and me to study hard. Ms Huang, Ms Feng, Ms Li and principal also treat me nicely. Thanks to everybody in Birmingham for helping me to pass the AEIS Exam.”

Nguyen Minh KhangPreparatory course for Admission to Government School

Placed to Ping Yi Secondary School, Secondary 1 : “I am a student of Birmingham Academy. My name is Huang Hanyu. I am so proud to be a student of this school. The class is small so the teacher can pay attention to every student, and the principal is very kind and friendly. Both of my Maths and English teachers are earnest, they tried their best to help all of us pass the AEIS exam.”

Huang HanyuPreparatory course for Admission to Government School

Placed to Pasir Ris Secondary School, Secondary 2 Express: “My name is Sun Xiaoqing, I passed the AEIS examination with the help of Birmingham’s teachers. My English teacher helped me to improve my weakness so that I progressed a lot. My maths teacher taught me how to solve the questions easily and quickly. I appreciate their effort and I am very thankful to this school.”

Sun XiaoqingPreparatory course for Admission to Government School

Placed to Meridian Secondary School, Secondary 2 Express: “I’m Shi Kexin. I would like to thank my teachers and principal as I pass the exam in short time. I was so shocked when I heard that I can get into government school.  I love Birmingham Academy because they help me make a great progress.”

Shi KexinPreparatory course for Admission to Government School

Placed to North Spring Primary School, Primary 2: “I am Ke Mingzhe, I want to thank Birmingham Academy teachers to help me pass AEIS.”

Ke MingzhePreparatory course for Admission to Government School

Placed to Bendemeer Primary School, Primary 3: “My name is Rezzane. Thank you for helping me pass the AEIS examination and I am very happy I can go to Primary 3.”


Placed to Guangyang Secondary School, Secondary 2 Express: “I am writing to Birmingham to express my thanks for the help in learning English and speaking English. During these months in the school, I have learnt much and it is very helpful to me. I passed my s-AEIS examination.”

Long YufeiPreparatory course for Admission to Government School

Placed to East View Secondary School, Secondary 2 Express: “I’d like to take the opportunity to express my great appreciation for Birmingham’s timely help and assistance. I was so excited that I finally pass the s-AEIS examination. Every teachers and Principal, please accept my tanks, now and always.”

Shi GuonanPreparatory course for Admission to Government School

When I first came to Birmingham Academy, I do not have a great impression as the academy wasn’t very big. I was thinking of transferring school but decided to try for a week. It was amazing. The lecturers are very professional and experience. I learnt a lot from them. The student welfare was delighted and it makes me really at ease in a foreign country. What surprise me is that when I try to check the value of the Diploma awarded by Birmingham Academy by applying for a job, I was shortlisted for the job. I’m happy I got a proper and recognised academy to study. I will be more than willing to recommend an international student to study here.

Chal BauDiploma in Business Management