School Policy

Choose Your Right Course

6347986236514850003808

A. Refund Policy & Procedure

a) Refund Policy

1. Refund for Withdrawal Due to Non-Delivery of Course:

Birmingham will notify the Student within three(3) working days upon knowledge of any of the following:
(i) It does not commence the Course on the Course Commencement Date;
(ii) It terminates the Course before the Course Commencement Date;
(iii) It does not complete the Course by the Course Completion Date;
(iv) It terminates the Course before the Course Completion Date;
(v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard PEI Student Contract within any stipulated timeline set by CPE; or
(vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

2. Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 1, Birmingham will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the following table.

% of [the amount of fees paid under Schedules B and C of the Standard PEI-Student Contract] If Student’s written notice of withdrawal is received
[100%] More than [30] days before the Course Commencement Date
[50%] Before, but not more than [30] days before the Course Commencement Date
[30%] After, but not more than [7] days after the Course Commencement Date
[0%] More than [7] days after the Course Commencement Date

3. Refund During Cooling-Off Period

Birmingham will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in the table) of the fees already paid if the Student submits a written notice of withdrawal Birmingham within the cooling-off period, regardless of whether the Student has stated the course or not.

 

b) Refund Procedure

B. Transfer Policy & Procedure

Transfer Policy
The school facilitates students’ transfer under the following conditions:
(1) If they attained a minimum of 90% attendance rate. This is to satisfy ICA requirement; and
(2) If they have paid all outstanding fees and do not have any arrears in their payment.

The school takes efforts to prevent students from having to transfer from an educational course through conducting pre-course counselling session and establishing sufficient communication channels to disseminate appropriate information to the student prior to enrolling into the course.
Transfer Classification
Transfer is classified as;
Transfer of Courses within Birmingham
Note: Transfer to another School is considering Withdrawing from the School

Transfer Procedure

1. A student who wishes to transfer has to submit Birmingham Transfer / Withdrawal Form. Verbal request by the student or their representative will not be accepted.
2. Upon the request of transfer, a counselling session (via exit interview) will be arranged by the Student Services to meet up with the student and his parents/guardian (if the student is below 18 years old) to find out the reason(s) behind the transfer and work with student to resolve issues (if any) and come out with solutions where possible.
3. If the student (supported by parents/guardian if the student is below 18 years old) still decides to transfer, the school will consider the reasons behind the transfer request and will act accordingly.
4. The student will be course counselled according to the student selection procedure. If the student meets the selection criteria and their current attendance rate criteria, the transfer request will be approved. The School will issue a formal letter to the student within 21 working days upon the date of transfer request to effect the transfer/withdrawal.
5. If the application is approved , the School will inform ICA of any change in students’ status that may affect the student’s pass issued within 3 working days;
6. The School will terminate the existing student contract upon receiving the in-principle-approval (IPA) of the new student pass application. A new student contract will be made for the student according to the admission procedure. International students have to surrender their current student pass for cancellation and will not be allowed to attend any classes.
7. Upon receipt of the full documentation and student’s completion of the transfer procedure, Student Services will proceed to update CPE, FPS Provider and the Student Database, within 3 working days.
8. Lease note that the new student pass is subject to Immigration and Checkpoint Authority’s approval for the transfer of course with the school.

Handling of Course Fee Paid
Transfer of Course within Birmingham
For students who successfully transfer to another course within the school, any unconsumed course fees from the old course cannot be credited to the next course and any refund, if any, will be act according to Birmingham’s Refund Policy.

The school will follow up with the FPS Provider to coordinate any administrative issues (if any) concerning FPS.

Dispute arising from Transfer
Any dispute arising from the transfer process shall be act according to Birmingham Dispute Resolution Policy and procedure.

C. Withdraw Policy & Procedure

Withdrawal Policy

The school facilitates students’ withdrawal under the following conditions:

If they are liable to pay any outstanding fees, they must not have any arrears in their payment.

The school takes efforts to prevent students from having to withdraw from an educational course through conducting pre-course counselling course and establishing sufficient communication channels to disseminate appropriate information to the student prior to enrolling into the course.

Withdrawal Classification
Withdrawal is classified as:
1. Normal withdrawal
2. Forced withdrawal
3. Transfer to another School
4. Withdrawal due to Cause

Withdrawal Procedure

1. Student who wishes to withdraw has to submit Birmingham’s Transfer / Withdrawal Form. Verbal request by the student or their representative will not be accepted.
2. Upon the request of withdrawal of school, a counselling session (via exit interview) will be arranged by the Student Services to meet up with the student and his parents/guardian (if the student is below 18 years old) to find out the reason(s) behind the withdrawal and work with student to resolve issues (if any) and come out with solutions where possible.
3. If the student (supported by parents/guardian if the student is below 18 years old) still decides to withdraw, the school will consider the reasons behind the withdrawal request and will act accordingly.
4. All students will receive the final results of their withdrawal request via a formal letter within a period of 21 days from date of submission of such requests.
5. Students who are enrolling in another course in another PEI will be issued a past attendance records.
6. Handling of Documents

i) Normal withdrawal students

Upon the approval of the withdrawal request the student needs to surrender his/her student pass (if any) for the cancellation and the school will terminate the existing student contract, student will not be allowed to attend any classes. Upon receipt of the full documentation and student’s completion of the withdrawal procedure, Student Services will proceed to update ICA, CPE, FPS Provider and the Student Database, within 3 working days.

ii) Forced withdrawal

Upon a forced withdrawal (a student be forced to withdraw from a course due to breaking of Singapore law, failure to meet the minimum attendance rate, continuous breaking of school’s polices, etc, despite the School’s effort in counselling them), Birmingham will terminate the student from the course and the student pass for the international students, if applicable, will be cancelled by the School. Students will be informed with a formal letter. For this case, the Transfer / Withdrawal Form will be initiated by the Student Services and be approved by the Principal. International students have to surrender their student pass immediately to the School upon receiving the formal letter. Upon receipt of the full documentation and student’s completion of the withdrawal procedure, Student Services will proceed to update ICA, CPE, FPS Provider and the Student Database, within 3 working days.

iii) For transfer to another School

Upon the approval of the withdrawal request the student needs to surrender his/her student pass (if any) for the cancellation and the school will terminate the existing student contract upon the in-principle-approval (IPA) of the new student pass application approval from other school, if any, and student will not be allowed to attend any classes. Upon receipt of the full documentation and student’s completion of the withdrawal procedure, Student Services will proceed to update ICA, CPE, FPS Provider and the Student Database, within 3 working days.

iv) Withdrawal due to Cause

Student shall be entitled to immediately withdraw from the Course by giving written notice to Birmingham of his/her intention to do so if Birmingham is in breach of any of its obligations under the Standard PEI-Student Contract. Upon receipt of the full documentation and student’s completion of the withdrawal procedure, Student Services will proceed to update ICA, CPE, FPS Provider and the Student Database, within 3 working days.

Handling of Course Fee Paid

1. Normal Withdrawal, Transfer to another school
Any refund, if any, will be act according to Birmingham’s Refund Policy.
2. Forced Withdrawal
Any refund, if any, will be act according to Birmingham’s Refund Policy.
3. Withdrawal due to cause

Birmingham shall, within seven (7) working days after notifying the Student, refund to the Student:
i) The entire amount of the Course Fees (as in schedule of the PEI-Student Contract); and
ii) The Miscellaneous Fees (Except the Application Fee & ICA Processing fee)
iii) Brimingham shall also, as soon as practicable after receiving the Student’s notice of withdrawal, in any event no later than seven (7) working days after receiving such notice, refund to the student the amounts stated in the Standard PEI-Student Contract.

The school will follow up with the FPS Provider to coordinate any administrative issues (if any) concerning FPS.

Dispute arising from Withdrawal

Any dispute arising from the withdrawal process shall be act according to Birmingham Dispute Resolution Policy and procedure.

D. Feedback / Complaint
Birmingham Academy Pte. Ltd. values feedback from students for the improvement of processes and services. Student’s feedback may be undertaken via:
1. Student Survey conducted for each course and/or module
2. Informal chat session with Birmingham Academy Pte. Ltd. (initiated by the management)
3. Complete a Student Feedback/Complaint Form and drop it in the Feedback Box which is available from our school
4. Submit your feedback via Birmingham Academy Pte. Ltd. Website https://www.birmingham.edu.sg/
5. Send your feedback via Emails to School Officer or admin@birmingham.edu.sg

E. Dispute Resolution
At Birmingham Academy Pte. Ltd., we regard staffs, students and partners’ satisfaction to be of utmost importance. This is to enable an environment where our staffs, students and partners can mingle unrestrictedly so as to cultivate a spirit of enthusiasm among all at Birmingham in their pursuit of their visualization. As such, we encourage students, staffs and partners to provide feedback / concern for our continual improvement of our quality, services and deliveries. However, Birmingham recognises that inevitably disagreements within the community or dissatisfaction with the service provided can arise. As such, Birmingham has instituted a program where staffs, students and partners can air their grievances and escalate their concerns if they feel that they have not received a satisfactory answer.

COMMITMENT
Birmingham commits that every complaint or feedback will be handled fairly, considerately and timely.

RESPONSIBILITY
All feedback / complaints must be recorded into the Feedback / Complaint Resolution form by the complainant.
The Student Services will respond to any negative feedback / complaints within 3 working days. For positive feedback, the Student Services need not respond to it.
The Student Services must resolve the feedback / complaints within 7 working days from the day the feedback / complaint was received.
The Student Services must escalate the case to the Top Management if the complainant is still not satisfied with the outcome by the 7 working days from the day the feedback / complaint was received.

ESCALATION
The case must be escalated to the Top Management if remain unresolved by the 8 workings day from the day the feedback / complaint was received.

In the event that the Student and Birmingham are unable to resolve the dispute by the 21st working day, the Student and Birmingham may refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre for mediation prior to instituting any legal action. The Student and Birmingham shall agree to such procedures and to pay such fees as the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) may prescribe from time to time for the purpose of resolving their dispute.

COMMUNICATION
The Management shall ensure all student, staff and partner are able to access this policy.

CONTINUOUS IMPROVEMENT
We shall review our Dispute Resolution Policy as part of our continual improvement process.

DISPUTE HANDLING PROCESS

F. Attendance Monitoring System

At Birmingham School, we regard students’ attendance to be utmost important. As such, we have instituted an Attendance Monitoring System.

ATTENDANCE REQUIREMENT

– For International Students holding an ICA’s issued student pass, the course attendance rate must not be less than 90% without valid reason.
– For International Students holding an ICA’s issued student pass, absenteeism cannot be more than three (03) consecutive days without valid reason.
– For students who do not require ICA’s student’s pass, course attendance rate must be at least 75% (in the absence of more stringent statutory requirements).
– International students must spend at least 5 hours per day (5 days per week) within the School premise engaging in academic studies or meaningful activities including classes, course lectures and tutorials, project work, enrichment activities, co-curricular activities etc. The School considers them as absent otherwise
– Students must sign their attendance at the start of the class (lateness of no more than 15 minutes) and at the end of the class (no advanced signing is allowed). The School considers them as absent otherwise.

VALID REASONS FOR ABSENTEEISM
– Medical certificates for absenteeism must be handed to the Student Services.
– Valid reasons for absenteeism without medical certificate are to be officially communicated to the School via its Leave Form
– For international students, Birmingham only accepts medical certificates as proof for absenteeism. Any other documents should only be accepted on a case-by-case basis with full justification and be acceptable by ICA.

CONSEQUENCE
i. Cancelling of student’s pass with ICA when the course attendance rate of International Students does not meet ICA’s requirement.
ii. Taking appropriate and timely interventions for regular absenteeism without valid reason
iii. Informing parents or guardian of student’s regular absenteeism without valid reason.

CONTINUAL IMPROVEMENT
i. We shall regularly evaluate and analyse the attendance monitoring data and use it to review the Attendance Monitoring System as part of our continual improvement process.
ii. Attendance monitoring data will also be used to evaluate the student’s certification award conferment as applicable.

G. Retention, Suspension, Expulsion and Non-Award

RETENTION
Definition: Repeat of a Module or Course.
Reason: Failure to Pass the Module Examination or Course Examination.
Rectification: Passes in re-examination or via Appeal

Suspension
Definition: Temporary Prohibition of Academic Lessons in School.
Reason: Violation of School Rules and Regulation.
Rectification: Nil or via Appeal. Depending on the investigation outcome, suspension may leads to expulsion from the school.

Example:

1. Cheating in examination.
2. Fighting within the school premises.
3. Threatening School Staff or Student.
4. Racially aggravating offenses.
5. Abusing toward School Staff.

Expulsion
Definition: Removal of Student from the School.
Reason: Violation of School Rules and Regulation.
Rectification: None or Appeal

Example:

1. Failure to meet the minimum attendance requirement
2. Violation of ICA Student Pass Holder’s Regulation
3. Violation of Employment Act
4. Violation of Singapore’s Law
5. Persistence disobedience of Instruction and warnings from School

Non-Award
Definition: No conferring of Certificate
Reason: Fail to Pass the Module examination or Course Examination, Violation of examination’s Rules and Regulation.
Rectification: None or via Appeal

H. Appeal Policy & Procedure

a) Appeal Policy
At Birmingham, we strongly believe that the students have the right to appeal against Academic Board or Examination Board’s decisions which affect their academic development. Hence we have hereby instituted our Appeal Policy as follows:

NATURE OF APPEAL AND APPEAL REQUEST INITIATION
Nature of Appeal: Retention in Module / Course; Suspension from Module / Course; Expulsion from School; Non-Award of Certificate

Appeal Request Initiation: Student should initiate the appeal request via the Appeal Form for submission to the Academic Office within two weeks of release of course assessment result.

GROUNDS FOR APPEAL
1. Material circumstances affecting the student’s performance which the Examination Board had not been aware of before reaching its decision during course assessment moderation,
2. Procedural irregularities in the formal conduct of the assessment or in reaching an academic decision during course assessment moderation,
3. Evidence of prejudice or bias on the part of one or more markers, or
4. Inquiries raised with regards to the course assessment grading

EXCLUSION FROM APPEAL
1. Dissatisfaction with the academic judgement of the markers, including the Examination Board.
2. Dissatisfaction with an academic staff of the Academic Office.
3. Matters of disputes involving student complaints of the following nature:
– Complaints relating to quality of teaching
– Complaints relating to course delivery prior to course assessment
4. Appeals submitted outside of the stipulated timeframe.

APPEAL RESOLUTION OUTCOME AND ESCALATION
Decisions pertaining to the appeal resolution outcome from the Academic Board and/or the Examination Board shall be final.
If the student is dissatisfied with the appeal resolution outcome of the appeal request, the Academic Office advises the student to initiate a Feedback/Complaint Resolution Form for subsequent resolution in accordance to the Dispute Resolution Procedure.

COMMUNICATION
The Management shall ensure that all students are able to access this policy.

CONTINUAL IMPROVEMENT
We shall regularly evaluate and analyse the appeal monitoring data and use it to review the Appeal Policy as part of our continual improvement process.

a) Appeal Procedure
1 Communication of Appeal Procedures
1.1 The appeal procedures are made available to students via Appeal Policy Notice, Appeal Procedure Notice and Assessment Notice.
1.2 The Examination Board communicates the appeal procedures to students via Appeal Policy Notice and Appeal Procedure Notice.
1.3 The Examination Board recommunicates the appeal procedures to students via Assessment Notice upon the conclusion of course assessment planning of certificate courses.

2 Initiation of Appeal Request
2.1 The student may initiate an appeal request for appeals of the following natures:
Retention in Module or Course
Suspension from Module or Course
Expulsion from School
Non-Award of Certificate
2.2 The student should initiate the appeal request via the Appeal Form for submission to the Academic Office within two weeks of release of course assessment result.

3 Verification of Appeal Request
3.1 The Academic Office verifies the appeal request and adjudges if there is any ground for appeal as follows:
Material circumstances affecting the student’s performance which the Examination Board had not been aware of before reaching its decision during course assessment moderation,Procedural irregularities in the formal conduct of the assessment or in reaching an academic decision during course assessment moderation,Evidence of prejudice or bias on the part of one or more markers, orInquiries raised with regards to the course assessment grading.
3.2 The Academic Office communicates the appeal request to the Academic Board and/or the Examination Board as applicable via the Appeal Master List upon positive verification of the appeal request.
3.3 The Academic Office similarly communicates the acceptance outcome of the appeal request to the student.
3.4 The Academic Office can reject the appeal request for the following reasons:
Dissatisfaction with the academic judgement of the markers, including the Examination Board.
Dissatisfaction with an academic staff of the Academic Office.
Matters of dispute involving student complaints of the following nature:
Complaints relating to quality of teaching
Complaints relating to course delivery prior to course assessment
Appeals submitted outside of the stipulated timeframe.
3.5 If the student is dissatisfied with the rejection outcome of the appeal request, the Academic Office advises the student to initiate a Feedback/Complaint Resolution Form for subsequent resolution in accordance to the Dispute Resolution Procedure.

4 Resolution of Appeal Request Pertaining to Retention, Suspension or Expulsion
4.1 The Academic Board commences the appeal resolution meeting and deliberate upon the resolution of the appeal request.
4.2 The Academic Board approves the final decisions pertaining to all appeal requests pertaining to retention, suspension or expulsion from course.

5. Resolution of Appeal Request Pertaining to Non-Award of Certificate
5.1 The Examination Board commences the appeal resolution meeting and deliberate upon the resolution of the appeal request.
5.2 The appeal resolution outcome must be fair without compromising the integrity of assessment process and grading standard.
5.3 The Examination Board approves the final decisions pertaining to all appeal requests pertaining to non-award of certificate.

6. Communication of Appeal Resolution Outcome
6.1 Appeal resolution outcome is to be communicated within four weeks of appeal request initiation for in-house courses and within eight weeks of appeal request initiation for external courses such as LCCI.
6.2 The Academic Board and/or the Examination Board communicates the appeal resolution outcome to the Academic Office.
6.3 The Academic Office communicates the appeal resolution outcome to the student.
6.4 Decisions pertaining to the appeal resolution outcome from the Academic Board and/or the Examination Board shall be final.
6.5 If the student is dissatisfied with the appeal resolution outcome of the appeal request, the Academic Office advises the student to initiate a Feedback/Complaint Resolution Form for subsequent resolution in accordance to the Dispute Resolution Procedure.

I. Confidentiality and Security Policy
At Birmingham Academy Pte. Ltd., we regard confidentiality and security of data and information to be of utmost importance. As such, individuals employed by Birmingham must follow the Confidentiality and Security Policy outlined below:

COMMITMENT
Birmingham is committed to ensure that the staffs and students data (including course assessment materials and results) will be safeguard confidentially. We will limit the data collection to the minimum essential to process required application.

RESPONSIBILITY
Birmingham shall seek the written permission from the students and/or staff before using the data unless requested by government agencies. For example, student’s information in the course application form should only be used for the purpose of course administration and should not be used by Birmingham for course advertisement. The Management shall ensure that all staff does not divulge any of the student’s or / and staff’s information to any unauthorized third party without prior written consent of the concerned student or / and staff.

ASSIGNING ACCESS RIGHT
Access right shall only be granted by The Management to relevant staff that need to utilise the applicable data / information for fulfilling their duly duties according to the ‘Confidentiality, Security and Restricting Access’ Section in Birmingham’s Operation Manual. The Management shall ensure that the access right is to be terminated shall the relevant staff does not need to utilise the applicable data / information for fulfilling their duly duties anymore.

COMMUNICATION
The Management shall ensure all staff acknowledge this policy and undersign the Confidentiality and Security Agreement.

CONTINUOUS IMPROVEMENT
We shall review our Confidentiality and Security Policy as part of our continual improvement process.

J. Environmental Policy
At Birmingham Academy Pte. Ltd., we recognise the paramount importance of environmental management as an integral part of our business operations. To implement this policy, we emphasize in our Environmental Policy:

COMMITMENT
We are committed towards managing and controlling our operations in order to ensure minimal environmental impact.

RESPONSIBILITY

We will endeavour to contribute our utmost in the preservation of the environment by 3R.
Reduce -> Use our resources efficiently to reduce wastage
Reuse -> Use innovative ways to reuse our resources.
Recycle -> Promote opportunities to recycle.

COMMUNICATION
We shall continuously create environmental awareness and work with our employees, students and stakeholders to promote environmental care and disseminate information to improve overall environmental performance.

COMPLIANCE
We are committed to comply with relevant environmental legislation and regulations, and with other requirements to which the organization subscribes.

CONTINUOUS IMPROVEMENT
We shall review our environmental management system as part of our continual improvement process.

 

Testimonial

Placed to Ping Yi Secondary School, Secondary 1 : “I am a student of Birmingham Academy. My name is Huang Hanyu. I am so proud to be a student of this school. The class is small so the teacher can pay attention to every student, and the principal is very kind and friendly. Both of my Maths and English teachers are earnest, they tried their best to help all of us pass the AEIS exam.”

Huang HanyuPreparatory course for Admission to Government School

Placed to Pasir Ris Secondary School, Secondary 2 Express: “My name is Sun Xiaoqing, I passed the AEIS examination with the help of Birmingham’s teachers. My English teacher helped me to improve my weakness so that I progressed a lot. My maths teacher taught me how to solve the questions easily and quickly. I appreciate their effort and I am very thankful to this school.”

Sun XiaoqingPreparatory course for Admission to Government School

Placed to Meridian Secondary School, Secondary 2 Express: “I’m Shi Kexin. I would like to thank my teachers and principal as I pass the exam in short time. I was so shocked when I heard that I can get into government school.  I love Birmingham Academy because they help me make a great progress.”

Shi KexinPreparatory course for Admission to Government School

Placed to North Spring Primary School, Primary 2: “I am Ke Mingzhe, I want to thank Birmingham Academy teachers to help me pass AEIS.”

Ke MingzhePreparatory course for Admission to Government School

Placed to Bendemeer Primary School, Primary 3: “My name is Rezzane. Thank you for helping me pass the AEIS examination and I am very happy I can go to Primary 3.”

RezzaneTuition

Placed to Guangyang Secondary School, Secondary 2 Express: “I am writing to Birmingham to express my thanks for the help in learning English and speaking English. During these months in the school, I have learnt much and it is very helpful to me. I passed my s-AEIS examination.”

Long YufeiPreparatory course for Admission to Government School

Placed to East View Secondary School, Secondary 2 Express: “I’d like to take the opportunity to express my great appreciation for Birmingham’s timely help and assistance. I was so excited that I finally pass the s-AEIS examination. Every teachers and Principal, please accept my tanks, now and always.”

Shi GuonanPreparatory course for Admission to Government School

When I first came to Birmingham Academy, I do not have a great impression as the academy wasn’t very big. I was thinking of transferring school but decided to try for a week. It was amazing. The lecturers are very professional and experience. I learnt a lot from them. The student welfare was delighted and it makes me really at ease in a foreign country. What surprise me is that when I try to check the value of the Diploma awarded by Birmingham Academy by applying for a job, I was shortlisted for the job. I’m happy I got a proper and recognised academy to study. I will be more than willing to recommend an international student to study here.

Chal BauDiploma in Business Management