A. Refund Policy & Procedure
a) Refund Policy
1. Refund for Withdrawal Due to Non-Delivery of Course:
Birmingham will notify the Student within three(3) working days upon knowledge of any of the following:
(i) It does not commence the Course on the Course Commencement Date;
(ii) It terminates the Course before the Course Commencement Date;
(iii) It does not complete the Course by the Course Completion Date;
(iv) It terminates the Course before the Course Completion Date;
(v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard PEI Student Contract within any stipulated timeline set by CPE; or
(vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
2. Refund for Withdrawal Due to Other Reasons:
If the Student withdraws from the Course for any reason other than those stated in Clause 1, Birmingham will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the following table.
|% of [the amount of fees paid under Schedules B and C of the Standard PEI-Student Contract]||If Student’s written notice of withdrawal is received|
|[100%]||More than  days before the Course Commencement Date|
|[50%]||Before, but not more than  days before the Course Commencement Date|
|[30%]||After, but not more than  days after the Course Commencement Date|
|[0%]||More than  days after the Course Commencement Date|
3. Refund During Cooling-Off Period
Birmingham will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in the table) of the fees already paid if the Student submits a written notice of withdrawal Birmingham within the cooling-off period, regardless of whether the Student has stated the course or not.
b) Refund Procedure
B. Transfer Policy & Procedure
The School facilitates students’ transfer under the following conditions:
(1) If they attained a minimum of 90% attendance rate. This is to satisfy ICA requirement; and
(2) If they have paid all outstanding fees and do not have any arrears in their payment; and
(3) Meet new course Entry Requirement.
The School takes efforts to prevent students from transferring from one course to another through conducting exit interview and establishing sufficient communication channels to disseminate appropriate information to the student prior to enrolling into the course. Refund if any will according to refund policy.
Transfer is classified as: Student changes the course or period of study (from full-time to part-time or vice versa) but remains as a student of Birmingham.
Dispute arising from Transfer
Any dispute arising from the transfer process shall be act according to Birmingham Dispute Resolution Policy and procedure.
C. Withdraw Policy & Procedure
The school facilitates students’ withdrawal under the following conditions:
(1) If they are liable to pay any outstanding fees, they must not have any arrears in their payment.
The school takes efforts to prevent students from having to withdraw from an educational course through conducting pre-course counselling. Refund if any will according to refund policy.
Withdrawal is classified as: Student discontinues all courses with Birmingham.
Withdrawal situation could be:
If the student has any outstanding fee and the reason is withdrawal due to other reasons, the student must settle the outstanding fee due.
Dispute arising from Withdrawal
Any dispute arising from the withdrawal process shall be act according to Birmingham Dispute Resolution Policy and procedure.
D. Deferment Policy & Procedure
The school execute and/or facilitates students’ deferment under the following conditions;
(1) Due to medical ground personnel or immediate family’s member (such as father, mother, spouse and kids)
(2)Due to student persistently violated the School’s or relevant authorities’ regulation
Students are only allowed to defer once. The duration of deferment should not be longer than the course duration, and depend on the availability of the course or module(s) that student missed. If the above is not followed, the student will be deemed to have withdrawn from the course and would have to re-apply if student wishes to register on the course again. Approval for course deferment is at the sole discretion of the school. For programme awarded by external partner, final approval must be sought from the external partner. The request for course deferment is not granted automatically and Birmingham does not guarantee the relevant course to be conducted upon the students’ return. Upon approval of course deferment, any unconsumed course fees will not be refund according to Birmingham’s Refund Policy
Deferment is classified as: Student delays or postpones the course (or module).
Dispute arising from Deferment
Any dispute arising from the deferment process shall be act according to Birmingham Dispute Resolution Policy and procedure.
Birmingham Academy Pte. Ltd. values feedback (complaints and compliments) from students for the improvement of processes and services. Student’s feedback (complaints and compliments) may be undertaken via:
1. Student Survey conducted for each course and/or module
2. Informal chat session with Birmingham Academy Pte. Ltd. (initiated by the management)
3. Complete a Student Feedback Form and drop it in the Feedback Box which is available from our school
4. Submit your feedback (complaints and compliments) via Birmingham Academy Pte. Ltd. Website https://www.birmingham.edu.sg/
5. Send your feedback (complaints and compliments) via Emails to School Officer or email@example.com
F. Dispute Resolution
At Birmingham, we regard stakeholders like staffs, students and partners’ satisfaction to be of utmost importance. This is to enable an environment where our staffs, students and partners can mingle unrestrictedly so as to cultivate a spirit of enthusiasm among all at Birmingham in their pursuit of their visualization. However, Birmingham recognises that inevitably disagreements within the community or dissatisfaction with the service provided can arise. As such, Birmingham has instituted a program where staffs, students and partners can air their grievances (including appeals for retention, suspension, expulsion, awards, etc) and escalate their concerns if they feel that they have not received a satisfactory answer.
Birmingham commits that every feedback will be handled fairly, considerately and timely.
All feedback (which includes complaints and compliments) must be recorded into the Feedback Form by the person giving the feedback or Student Services.The Student Services must acknowledge and evaluate the feedback for follow-up action to all feedback within 3 working days. The Student Services must resolve the negative feedback or complaint within 7 working days from the day the negative feedback or complaint was received. The Student Services must escalate the case to the Top Management if the person making negative feedback or complainant is still not satisfied with the outcome by the 7th working days from the day the negative feedback or complaint was received.
The case must be escalated to the Top Management if remain unresolved by the 8th workings day from the day the negative feedback or complaint was received. In the event that the Student and Birmingham are unable to resolve the dispute by the 21st working day, the Student and Birmingham must refer the case to CPE’s Student Services Centre (SSC) prior to instituting any legal action unless the complainant does not want to. After the officers of CPE’s Student Services Centre (SSC) review the complaint, CPE’s Student Services Centre (SSC) may refer the student to participate the CPE Mediation – Arbitration Scheme. Under the scheme, the dispute will be referred to the Singapore Mediation Centre (SMC). If the dispute is not resolved through mediation, the dispute will be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators (SIArb). The student and Birmingham shall agree to such procedures and to pay such fees as the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) may prescribe from time to time for the purpose of proceeding their dispute.
The Management shall ensure all students, staffs and partners are able to access this policy.
We shall review our Dispute Resolution Policy for our continual improvement.
DISPUTE HANDLING PROCESS
G. Attendance Monitoring System
At Birmingham Academy, we regard our students’ attendance to be of utmost importance as this will affect the student’s criteria for graduation and award. For international students, violation of this attendance policy and procedure may result in students failing to comply to ICA’s regulations and therefore, having his student pass cancelled by the relevant authorities. Hence, we have hereby instituted our Attendance Policy.
This policy applies to all students in Birmingham Academy.
VALID REASONS FOR ABSENTEEISM
H. Appeal Policy
At Birmingham, we strongly believe that the students have the right to appeal against Academic Board or Examination Board’s decisions which affect their academic development. Hence, we have hereby instituted our Appeal Policy as follows:
NATURE OF APPEAL AND APPEAL REQUEST INITIATION
Students can initiate an appeal for;
a. Assessment Result;
b. Retention, Suspension, Expulsion;
Students must initiate the appeals request within seven (07) working days from the release of assessment result, judgement on retention/suspension/expulsion and non-award. If appeal request is initiated after the appeal time-frame, it will not be accepted.
RESOLUTION OF APPEAL REQUEST
Acad Mgr will verify the appeal request and adjudges if there is any ground for appeal.
Pertaining to Retention, Suspension or Expulsion
Acad Mgr will commence the appeal resolution meeting and deliberate upon the resolution of the appeal request. Finding and recommendation will be submitted to the Principal for endorsement before submitting to the Academic Board for approval.
Pertaining to Non-Award of Certificate or Assessment Result
Acad Mgr will commence the appeal resolution meeting and deliberate upon the resolution of the appeal request. Finding and recommendation will be submitted to the Principal for endorsement before submitting to the Examination Board for approval.
COMMUNICATION OF APPEAL OUTCOMES
Appeal outcomes will be released within 10 working days for appeal for results and/or awards and within 21 days from the date of appeal date for others appeal.
APPEAL RESOLUTION OUTCOME AND ESCALATION
Decisions pertaining to the appeal resolution outcome from the Academic Board and/or the Examination Board shall be final.
If the student is dissatisfied with the appeal resolution outcome of the appeal request, the student should initiate a Feedback/Complaint Resolution Form for subsequent resolution in accordance to the Dispute Resolution Procedure.
The Management shall ensure that all students are able to access this policy.
I. Confidentiality and Security Policy
At Birmingham, we regard confidentiality and security of data and information to be of utmost importance. As such, individuals employed by Birmingham must follow the Confidentiality and Security Policy outlined below:
Birmingham is committed to ensure that the staffs and students data (including course assessment materials and results) will be safeguard confidentially. We will limit the data collection to the minimum essential to process required application.
Birmingham shall seek the written permission from the students and/or staff before using the data unless requested by government agencies. For example, student’s information in the course application form should only be used for the purpose of course administration and should not be used by Birmingham for course advertisement. The Management shall ensure that all staff does not divulge any of the student’s or / and staff’s information to any unauthorized third party without prior written consent of the concerned student or / and staff.
ASSIGNING ACCESS RIGHT
Access right shall only be granted by The Management to relevant staff that need to utilise the applicable data / information for fulfilling their duly duties. The Management shall ensure that the access right is to be terminated shall the relevant staff does not need to utilise the applicable data / information for fulfilling their duly duties anymore.
The Management shall ensure all staff acknowledge this policy and undersign the Confidentiality and Security Agreement.
We shall review our Confidentiality and Security Policy as part of our continual improvement process.
J. Disciplinary Policy
At Birmingham, we regard our students’ discipline to be of utmost importance. Hence, we have hereby instituted our Disciplinary Policy. This policy applies to all students in Birmingham Academy.
All students must abide to the following conducts. Any contravene will be classified as disciplinary issue.
A. Classroom Conduct
B. Academic Conduct
C. General Conduct
Students that did not compliance to the disciplinary policy will be dealt according to the disciplinary procedure.
Students that persistently contravene the disciplinary policy will result in expelled from course.
RIGHT OF APPEAL
Students have the right to appeal to the Principal. Birmingham will act accordingly to the Appeal Policy & Procedure. The school reserve the right to follow the disciplinary policy and procedure.
Placed to Bendemeer Secondary School, Secondary 2 Express : “Thanks to the school and all the teachers. Ms Jennifer is a very good teacher, she helped me and my classmates a lot. She is the best teacher I’ve ever met. Mr Chai is a very nice teacher, he helped me a lot with my mathematics. Ms Geng Di is a good manager, she always asked my friends and me to study hard. Ms Huang, Ms Feng, Ms Li and principal also treat me nicely. Thanks to everybody in Birmingham for helping me to pass the AEIS Exam.”
Placed to Ping Yi Secondary School, Secondary 1 : “I am a student of Birmingham Academy. My name is Huang Hanyu. I am so proud to be a student of this school. The class is small so the teacher can pay attention to every student, and the principal is very kind and friendly. Both of my Maths and English teachers are earnest, they tried their best to help all of us pass the AEIS exam.”
Placed to Pasir Ris Secondary School, Secondary 2 Express: “My name is Sun Xiaoqing, I passed the AEIS examination with the help of Birmingham’s teachers. My English teacher helped me to improve my weakness so that I progressed a lot. My maths teacher taught me how to solve the questions easily and quickly. I appreciate their effort and I am very thankful to this school.”
Placed to Meridian Secondary School, Secondary 2 Express: “I’m Shi Kexin. I would like to thank my teachers and principal as I pass the exam in short time. I was so shocked when I heard that I can get into government school. I love Birmingham Academy because they help me make a great progress.”
Placed to North Spring Primary School, Primary 2: “I am Ke Mingzhe, I want to thank Birmingham Academy teachers to help me pass AEIS.”
Placed to Bendemeer Primary School, Primary 3: “My name is Rezzane. Thank you for helping me pass the AEIS examination and I am very happy I can go to Primary 3.”
Placed to Guangyang Secondary School, Secondary 2 Express: “I am writing to Birmingham to express my thanks for the help in learning English and speaking English. During these months in the school, I have learnt much and it is very helpful to me. I passed my s-AEIS examination.”
Placed to East View Secondary School, Secondary 2 Express: “I’d like to take the opportunity to express my great appreciation for Birmingham’s timely help and assistance. I was so excited that I finally pass the s-AEIS examination. Every teachers and Principal, please accept my tanks, now and always.”
When I first came to Birmingham Academy, I do not have a great impression as the academy wasn’t very big. I was thinking of transferring school but decided to try for a week. It was amazing. The lecturers are very professional and experience. I learnt a lot from them. The student welfare was delighted and it makes me really at ease in a foreign country. What surprise me is that when I try to check the value of the Diploma awarded by Birmingham Academy by applying for a job, I was shortlisted for the job. I’m happy I got a proper and recognised academy to study. I will be more than willing to recommend an international student to study here.