The Diploma in Hospitality Operations programme trains students for entry into the Hospitality Management domain. Students learn about the complex needs of hotel visitors, with an emphasis on resolving problems and elevating the overall service experience.

Upon completion of the course, the students would have a solid understanding across the whole range of hospitality operational management, covering:-

1. The Hospitality Industry in relation to the overall Tourism Industry
2. Understand the inter-related functions of the Hotel Front Office and the Housekeeping Departments
3. Appreciate the importance of the F & B Department
4. The improvement of supervisory skills from a hospitality industry perspective.
5. Applying the marketing concepts in relation to the service nature of the hospitality industry.
6. Understand the importance of Quality Customer Service.

Entry Requirements:

1) 16 years of age and above

2) Obtained at least a pass at GCE O Level in any three subjects or Pass in placement test or equivalent

3) At least a pass at GCE O Level English or Pass in placement test or equivalent

Subjects

1. Hospitality Operations Management

2. Room Division Operations

3. Food & Beverage Operations Management

4. Supervisory Management

5. Hospitality Marketing

6. Customer Service

Course Duration

Part-time, 6 months, 1 day per week, 4 hours per day

Intakes

Manner of Teaching

Lectures, tutorial, discussion strategies, teamwork

Average Teacher – Student Ratio

1:73 (maximum)

Manner of assessment / examination

End-of-module written examination

Criteria for Graduation

Complete course and all modules must obtained at least 50%; And

Meet Minimum Attendance Requirement for

– Local Student – At least 75% attendance (absence with valid reason)

Criteria for Progression

Complete course and at least 5 modules obtained at least 50%; And

Meet Minimum Attendance Requirement for

– Local Student – At least 75% attendance (absence with valid reason)

Progression Pathway

Advanced Diploma in Hospitality Management (Awarding Body: Birmingham Academy)

Criteria for Award

Complete course and all modules must obtained at least 50% And

Meet Minimum Attendance Requirement for

– Local Student – At least 75% attendance (absence with valid reason)

Award

Diploma in Hospitality Operations

Awarding Body

Birmingham Academy

Fees Structure (S$- Singapore Dollar）

Total Course Fee: S$1,962.00 (with GST)

Click here to view total course fee breakdown.

Document Required for Course Application

1. Photocopy of Passport
2. Two recent passport sized photographs (with white background)
3. One certified true copy of highest educational certificate
4. One certified true copy of highest educational results transcript

where Student Pass application is to be applied, the following documents must be provided.

5. One certified true copy of birth certificate
6. Bank Statements/Fixed Deposit for visa required nationals
7. Photocopy of parents’ passport (If below 18 years old)
8. Certified true copy of working testimonials stating the position held and salary per month. (If unemployed, provide parents’ or spouse’s working testimonials)

Please note that Notarised Translations are required if the documents are not in English.