Diploma in Hospitality Operations (Part-time)

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Diploma in Hospitality Operations (Part-time)


The Diploma in Hospitality Operations programme trains students for entry into the Hospitality Management domain. Students learn about the complex needs of hotel visitors, with an emphasis on resolving problems and elevating the overall service experience.

Upon completion of the course, the students would have a solid understanding across the whole range of hospitality operational management, covering:-

The Hospitality Industry in relation to the overall Tourism Industry
Understand the inter-related functions of the Hotel Front Office and the Housekeeping Departments
Appreciate the importance of the F & B Department
Controlling costs to ensure business viability from a hotel prospective
The improvement of supervisory skills from a hospitality industry perspective.
Appreciate the importance of acquiring effective training process model as a working tool.
Applying the marketing concepts in relation to the service nature of the hospitality industry.
Understand the importance of Quality Customer Service.

Entry Requirements:

1) 16 years of age and above

2) Obtained at least a pass at GCE O Level in any three subjects or Pass in placement test or equivalent

3) At least a pass at GCE O Level English or Pass in placement test or equivalent



1. Hospitality Operations Management

2. Room Division Operations

3. Food & Beverage Operations Management

4. Hospitality Cost Control

5. Supervisory Management

6. Effective OJT Skills for Managers in Hospitality

7. Hospitality Marketing

8. Customer Service

Course Duration

Part-time, 8 months, 1 day per week, 6 hours per day


Intake No. Start Date and End Date Intake No. Start Date and End Date
01 07 January – 19 August 07 01 July – 03 February
02 04 February – 16 September 08 29 July – 03 March
03 11 March – 14 October 09 26 August – 31 March
04 08 April – 11 November 10 23 September – 28 April
05 06 May – 09 December 11 21 October – 26 May
06 03 June – 06 January 12 18 November – 23 June

Please note that course will only start with a minimum of 15 students

Manner of Teaching

Lectures, tutorial, discussion strategies, teamwork

Average Teacher – Student Ratio

1:32 (maximum)

Manner of assessment / examination

End-of-module written examination

Criteria for Graduation

Complete course and all modules must obtained at least 50%; And

Meet Minimum Attendance Requirement for

– Local Student – At least 75% attendance (absence with valid reason)

Criteria for Progression

Complete course and at least 7 modules obtained at least 50%; And

Meet Minimum Attendance Requirement for

– Local Student – At least 75% attendance (absence with valid reason)

Progression Pathway

Advanced Diploma in Hospitality Management (Awarding Body: Birmingham Academy)

Criteria for Award

Complete course and all modules must obtained at least 50% And

Meet Minimum Attendance Requirement for

– Local Student – At least 75% attendance (absence with valid reason)


Diploma in Hospitality Operations

Awarding Body

Birmingham Academy

Fees Structure (S$- Singapore Dollar)

Fees Breakdown Amount Sub Total Payment Due Date
Admission Processing Fee $100 $100 Upon Application
Course Fee $1,610 $2,100 After complete signing the official documents: Advisory Note, Standard Student Contract, Student Fee Protection Setup Documents
Material Fee $300
Admin Fee $0
Exam Fee $120
International Student Management Fee $0
Fee Protection Scheme Setup Fee $70
 Total $2,200 NA


1. Application Fee is non-refundable.

2. No student pass will be applied

Document Required

1. Photocopy of Passport

2. Four recent passport sized photographs (with white background)

3. One certified true copy of highest educational certificate

4. One certified true copy of highest educational results transcript

Please note that Notarised Translations are required if the documents are not in English.

Miscellaneous Fee

(non-compulsory and non-standard fees which are paid only when necessary or applicable):

Purpose of Fee Amount
Academic Status Certification Fee Per Certification Letter $50.00
Additional Book Fee per Book $100.00
Additional Uniform Fee $20.00
Administrative Fee for Registration of External Examination $50.00
Administrative Fee for Retrieval of Personal Documents per Documents $20.00
Administrative Fees for Extension $100.00
Administrative Fees for Replacement of Student’s Pass $350.00
Appeal for result Fee per Assessment $150.00
Course Deferment Fee $350.00
Late Payment Fee $100.00
Lost of Student’s Pass (for first loss) $100.00
Re-Assessment Fee Per Module $150.00
Re-Enrollment Fee $350.00
Re-module fee (per module) $1,000.00
Renewal of Student Pass $120.00




Placed to Bendemeer Secondary School, Secondary 2 Express : “Thanks to the school and all the teachers. Ms Jennifer is a very good teacher, she helped me and my classmates a lot. She is the best teacher I’ve ever met. Mr Chai is a very nice teacher, he helped me a lot with my mathematics. Ms Geng Di is a good manager, she always asked my friends and me to study hard. Ms Huang, Ms Feng, Ms Li and principal also treat me nicely. Thanks to everybody in Birmingham for helping me to pass the AEIS Exam.”

Nguyen Minh KhangPreparatory course for Admission to Government School

Placed to Ping Yi Secondary School, Secondary 1 : “I am a student of Birmingham Academy. My name is Huang Hanyu. I am so proud to be a student of this school. The class is small so the teacher can pay attention to every student, and the principal is very kind and friendly. Both of my Maths and English teachers are earnest, they tried their best to help all of us pass the AEIS exam.”

Huang HanyuPreparatory course for Admission to Government School

Placed to Pasir Ris Secondary School, Secondary 2 Express: “My name is Sun Xiaoqing, I passed the AEIS examination with the help of Birmingham’s teachers. My English teacher helped me to improve my weakness so that I progressed a lot. My maths teacher taught me how to solve the questions easily and quickly. I appreciate their effort and I am very thankful to this school.”

Sun XiaoqingPreparatory course for Admission to Government School

Placed to Meridian Secondary School, Secondary 2 Express: “I’m Shi Kexin. I would like to thank my teachers and principal as I pass the exam in short time. I was so shocked when I heard that I can get into government school.  I love Birmingham Academy because they help me make a great progress.”

Shi KexinPreparatory course for Admission to Government School

Placed to North Spring Primary School, Primary 2: “I am Ke Mingzhe, I want to thank Birmingham Academy teachers to help me pass AEIS.”

Ke MingzhePreparatory course for Admission to Government School

Placed to Bendemeer Primary School, Primary 3: “My name is Rezzane. Thank you for helping me pass the AEIS examination and I am very happy I can go to Primary 3.”


Placed to Guangyang Secondary School, Secondary 2 Express: “I am writing to Birmingham to express my thanks for the help in learning English and speaking English. During these months in the school, I have learnt much and it is very helpful to me. I passed my s-AEIS examination.”

Long YufeiPreparatory course for Admission to Government School

Placed to East View Secondary School, Secondary 2 Express: “I’d like to take the opportunity to express my great appreciation for Birmingham’s timely help and assistance. I was so excited that I finally pass the s-AEIS examination. Every teachers and Principal, please accept my tanks, now and always.”

Shi GuonanPreparatory course for Admission to Government School

When I first came to Birmingham Academy, I do not have a great impression as the academy wasn’t very big. I was thinking of transferring school but decided to try for a week. It was amazing. The lecturers are very professional and experience. I learnt a lot from them. The student welfare was delighted and it makes me really at ease in a foreign country. What surprise me is that when I try to check the value of the Diploma awarded by Birmingham Academy by applying for a job, I was shortlisted for the job. I’m happy I got a proper and recognised academy to study. I will be more than willing to recommend an international student to study here.

Chal BauDiploma in Business Management